My Best Buy Geek Squad Experience

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My Gateway laptop died. 

The battery was shot; the hinge, cracked; and it had taken to cutting off at odd intervals.

Enter the Best Buy Geek Squad.

Here’s my experience with Best Buy’s extended warranty repair of a Gateway laptop in Brentwood, Tennessee.

Luckily, I still had a few months on the Gateway laptop’s extended warranty.

Thank goodness! 

The total repair bill was $100 more than the warranty originally cost us.

But the hardest part was surrendering the laptop to the Geek Squad in the first place! 

I waited in line for almost half an hour.  Then, a white-shirted Geek took a short inventory of my computer.  I filled out a lot of paperwork while he struggled with the printer.

Not a good sign!

However, the young man was exceedingly polite and assured me the laptop would get a new battery (included in my warranty) and a new hinge.  He also suspected it would need a new hard drive.

It did.  He offered to back up my hard drive for an additional $99. 

10 days later a computerized voice called to tell me the laptop was ready.  Hallelujah! I drove to Best Buy in Cool Springs immediately.  Soon I would be back on my beloved Internet!

Then I waited.  And waited.  And waited until I got to the front of the line.

"Oh, my computer is NOT ready yet?  They are still loading the operating system?"

Rats!  I had to kill another hour in the parking lot with a sleeping kid before I finally got my computer back.

Conclusion:  I would give the Best Buy Geek Squad a B+ for service.  They’re courteous and earnest, but not too quick.  On the other hand, I do have a practically new laptop after 2 years of hard use. 

If you live in Brentwood, TN, and need to have your computer repaired, here are the store hours and telephone number for Best Buy in Cool Springs:

Brentwood TN (Store 170)
1600 Galleria Blvd
Brentwood, TN  37027
Phone: 615-376-0539
Hours: Mon-Sat 10:00am-9:00pm
Sun 11:00am-7:00pm

This store also features:
– Mobile electronics installation
– Large appliances on display
– Professional appliances installation

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