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Home » Travel » Shopping & Business » My Best Buy Geek Squad Experience

My Best Buy Geek Squad Experience

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We write about products and services that we use. This page may contain affiliate links for which we receive a commission.


geek-squad-best-buy-cool-springs-tn.jpg My Gateway laptop died. 

The battery was shot; the hinge, cracked; and it had taken to cutting off at odd intervals.

Enter the Best Buy Geek Squad.

Here’s my experience with Best Buy’s extended warranty repair of a Gateway laptop in Brentwood, Tennessee.

Luckily, I still had a few months on the Gateway laptop’s extended warranty.

Thank goodness! 

The total repair bill was $100 more than the warranty originally cost us.

But the hardest part was surrendering the laptop to the Geek Squad in the first place! 

I waited in line for almost half an hour.  Then, a white-shirted Geek took a short inventory of my computer.  I filled out a lot of paperwork while he struggled with the printer.

Not a good sign!

However, the young man was exceedingly polite and assured me the laptop would get a new battery (included in my warranty) and a new hinge.  He also suspected it would need a new hard drive.

It did.  He offered to back up my hard drive for an additional $99. 

10 days later a computerized voice called to tell me the laptop was ready.  Hallelujah! I drove to Best Buy in Cool Springs immediately.  Soon I would be back on my beloved Internet!

Then I waited.  And waited.  And waited until I got to the front of the line.

"Oh, my computer is NOT ready yet?  They are still loading the operating system?"

Rats!  I had to kill another hour in the parking lot with a sleeping kid before I finally got my computer back.

Conclusion:  I would give the Best Buy Geek Squad a B+ for service.  They’re courteous and earnest, but not too quick.  On the other hand, I do have a practically new laptop after 2 years of hard use. 

If you live in Brentwood, TN, and need to have your computer repaired, here are the store hours and telephone number for Best Buy in Cool Springs:

Brentwood TN (Store 170)
1600 Galleria Blvd
Brentwood, TN  37027
Phone: 615-376-0539
Hours: Mon-Sat 10:00am-9:00pm
Sun 11:00am-7:00pm

This store also features:
– Mobile electronics installation
– Large appliances on display
– Professional appliances installation

Map & Directions | Add to Preferred Stores

 

Meredith
Meredith

I'm a wife, mom of 4, and resident of Brentwood, Tennessee. I love finding fun new things for my family to see and do in Brentwood and the Nashville area!

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Filed Under: Shopping & Business, Travel Tagged With: Cool Springs TN, home repairs

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LynnetteWe moved from Florida to Tennessee in 2001. All signs point to the fact that we will probably retire here -- by choice. We L O V E Nashville! Our favorite places to live are just south of Music City -- we've had houses in Brentwood, Franklin, and Spring Hill. (And we have properties in Leipers Fork, Cookeville, and Lewisburg.) This is where I share my best tips for moving your family to Brentwood, Tennessee. When I'm not out & about enjoying the Nashville area, you will find me at the corner of Good News & Fun Times as publisher of The Fun Times Guide (32 fun & helpful websites).

Lynnette: View My Blog Posts

AbbyI live in Brentwood, Tennessee and write about some of the fun things I like do around here... and some of the must-see places I would recommend for visitors to the area.

Abby: View My Blog Posts

MeredithI'm a wife, mom of 4, and resident of Brentwood, Tennessee. I love finding fun new things for my family to see and do in Brentwood and the Nashville area!

Meredith: View My Blog Posts

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