I had a great experience with Andrews Cadillac in the Maryland Farms area. After having some minor damage on my car during a storm two weeks ago, I was not looking forward to going through the process of getting it fixed. Much to my surprise, it was easy.
I called the Collision Center at Andrews Cadillac to set up an appointment for the estimate. Good news was that no appointment was needed. They told me to bring it in sometime over the next few days.
I took the car in and was walking out the door with the written estimate in-hand less than 10 minutes after my arrival. I arranged to bring the car in the next week and was told that I could expect it back in three days.
The day after dropping off the car, I got the call saying it was ready. Not three days, not even two days. The NEXT day. I used the Courtesy Shuttle Service for drop off and pick up. The car looked great and the cost matched the estimate.
I found out that the dealership is owned and operated by a father-son team, and that family is a priority. They close at 6 o'clock PM during the week, and are not open on Sunday. Nice to hear these days.
Bottom Line: Buying a car is never "fun" (at least not for me). If the rest of Andrews Cadillac runs as well as the Collision Center, this is a place I'll visit when car shopping.
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